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Query about item damaged during transit with Global Shipping
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<blockquote data-quote="starshipriot" data-source="post: 490436" data-attributes="member: 4711"><p>Heya guys, just thought I'd post an update in case anyone was interested. Contacted seller, he was a top bloke, really friendly and eager to sort it all out. He said he would give me a partial refund and try and get reimbursed by eBay as it was their fault. He seemed quite concerned by his seller rating and I not to worry as I wasn't gonna rashly leave negative feedback as it wasn't necessarily his fault. I opened a case up and in the messages mentioned that I acknowledged it wasn't his fault and uploading pictures of the knackered figures.</p><p></p><p>Had to wait for eBay to step in to pass their judgement but I couldn't be arsed waiting, so I decided to ring them after a couple of days. The eBay lady looked at the case and decided in my favour, said that eBay/shipping company was at fault and told me to let the seller know he didn't have to give me a refund. She told me to keep the whole lot of figures without having to send any back, and gave me a full refund as well.</p><p></p><p>Pretty impressed with the speed of it all, and the fact they gave me a full refund. I would have been happy with just a wee bit off not the considerable amount I had spent (£100 plus postage). </p><p></p><p>So if anyone ever has any issues with GSP, I wouldn't hesitate to make a complaint as they do seem to take issues quite seriously.</p></blockquote><p></p>
[QUOTE="starshipriot, post: 490436, member: 4711"] Heya guys, just thought I'd post an update in case anyone was interested. Contacted seller, he was a top bloke, really friendly and eager to sort it all out. He said he would give me a partial refund and try and get reimbursed by eBay as it was their fault. He seemed quite concerned by his seller rating and I not to worry as I wasn't gonna rashly leave negative feedback as it wasn't necessarily his fault. I opened a case up and in the messages mentioned that I acknowledged it wasn't his fault and uploading pictures of the knackered figures. Had to wait for eBay to step in to pass their judgement but I couldn't be arsed waiting, so I decided to ring them after a couple of days. The eBay lady looked at the case and decided in my favour, said that eBay/shipping company was at fault and told me to let the seller know he didn't have to give me a refund. She told me to keep the whole lot of figures without having to send any back, and gave me a full refund as well. Pretty impressed with the speed of it all, and the fact they gave me a full refund. I would have been happy with just a wee bit off not the considerable amount I had spent (£100 plus postage). So if anyone ever has any issues with GSP, I wouldn't hesitate to make a complaint as they do seem to take issues quite seriously. [/QUOTE]
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