Well fucking shocker (not) they decided to refund the twat
I spoke on the phone with them earlier & they assured me if a refund were to be made, it would be ebay refunding the buyer not from my own paypal, then I see the buyer has escalated the case, at no point throughout the case have I had an option to provide any information & the decision was made (a final decision) without me being able to put any facts about the case forward (go figure).
So I've spoken to them yet again twice since (god I wish I could talk to someone whose first language is English), seems I have no leg to stand one, the point of the item being damaged on return is a total mute point as they have changed their policy regarding this - if the global shipping program is used, its insured on its way ONLY, if the buyer sends the item back, they do not have to use the global shipping & any means they use to return the item is acceptable by ebay & NOT covered by their policy of the item having to be as it was when sent - WTF - thieving cunt's!!!
So I now have a smashed to smithereens MOC, no use to man nor beast & this cunt has all his money back including postage cost to them.
Word of warning - don't use the global shitting program.
I was so irate I told them to close my account immediately, seems I have to do that myself, so I then got a bit heated & told them exactly what they can do with their fucing auction site, pissed off big time I tell you, its not the money its the principal.