Snaketibe wrote:Well, it certainly looks like the damage occurred in transit to me. What an assholic moron for sending it that way!
I hate to say it, but with so many idiots selling quality stuff (and why is it that the very best pieces are so often sold by utter pea-brains that haven't got the first fecking clue how to package something properly?), these days I always message sellers before their auction ends and ask them exactly how the items will be packaged for sending. I also usually ask a leading question such as, 'Will it for example be sent very well protected by bubble wrap on all sides inside a much larger, very sturdy double-walled cardboard box?' If I don't like their reply, I don't bid!
It's not your fault that they sent it so woefully inadequately packaged (basic common sense alone should inform them that what they were doing was completely unacceptable and wrong, but then again, some people are simpletons), but you can at least minimise your chances of it happening to you again by employing the above technique. It also serves as useful proof for eBay if the item does suffer any damage, in the event of the seller not then packaging the item as they say they will.
I hope you are able to reach a satisfactory agreement with the seller. Personally I'd demand a full refund and send the bloody thing back to them!
Snaketibe wrote: you catch more flies with honey than vinegar
One last point about the initial questions you ask about the packaging before bidding; never assume anything! Just because the postage charge is high, low or middling means absolutely nothing! Unless the auction very clearly states how the item will be packaged for posting (and quite frankly, why wouldn't you want to reassure buyers of a high-value and or easily damaged item that they are safe to buy from you?!), always assume the seller hasn't got a clue about packaging and ask your questions. As Mini99 and Edd both say, educate the seller and risk patronising them by asking what really should be an insulting question to them, if they know what they're doing.
Some examples I have used are things like:
"As you may know, with Vintage Star Wars toys the condition of the box / packaging is usually more important than the toy. Any damage decreases the value. Please can you confirm how you will package this for posting, to ensure the toy cannot rattle about inside its box and damage either itself or the Star Wars box, and also how the Star Wars box itself will then be packed for posting to ensure it cannot be damaged in transit? Will you, for example, carefully pack out the Star Wars box with clean plastic bags, tissue paper or bubble wrap (with no tape on it) to stop the toy from moving, and then carefully pack the Star Wars box in a much larger, very sturdy double-walled cardboard box with several inches of clean, tape-free padding on all 6 sides of the toy's box? Having no tape touching the toy's box is very important as it can damage it."
"Will you, for example, send this figure protected inside a Star Case, with that then bubble-wrapped and packed in a much larger, very sturdy double-walled cardboard box with several inches of padding on all 6 sides?"
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