Thank you for contacting PayPal regarding a fee paid on a payment sent to #######. I have reviewed this payment and can confirm that this was sent as a 'Service,' payment. This would result in a receiving fee and if the account holder is outside of the UK a cross border fee.
I understand that when making this payment you choose the personal tab to ensure this was a gift payment, however I would advise that if you had chosen this tab and then changed an amount or the email address this may have returned the payment type back to the default which is a purchase payment. This would then explain why this payment had been sent in this way. As there is no way for us to reverse this fee I would advise the following, to ask the received of the payment to refund the payment which will in turn cancel the payment and the fee and for you to attempt the payment again using the below process, ensuring this shows as a gift payment before the completing of the transaction. If this then does happen again, this will show that a problem may exist and we can investigate this further.
I appreciate that you have paid this person 2 separate amounts which have both been sent as 'Service,' payments, if you are able to ask for one to be refunded and attempt this again, this would be greatly appreciated.
As noted, please enter the email address and amount prior to choosing the 'Personal,' tab to ensure it is sent in this way.
To send money:
1. Log in to your PayPal account at http://www.paypal.co.uk .
2. Click 'Send Money' near the top of the page.
3. Enter the email address of the recipient and the amount and currency of the payment.
4. Choose the option that describes why you're sending money. Choosing the Personal tab and the option for money owed for example.
5. Click 'Continue'.
6. Review your payment details including the payment method and currency. To change any information, click the 'change' link in the relevant section. Note: If you change any payment details, the payment method will automatically return to your default method of payment.
Therefore if any changes are made, review this to ensure it is a Personal payment owed and has not changed back to a purchase payment.
7. Review your postage information and add a message to the recipient (optional).
8. Click 'Send Money' to complete the payment.
I trust that this will resolve your query.