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Vintage Star Wars Collecting
Vintage Collecting Chat
East Bristol Auctions
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<blockquote data-quote="Rich200" data-source="post: 520423" data-attributes="member: 7351"><p>Having a bad experience with this auction house myself. Purchased two mocs in their last auction which were damaged in the post.</p><p></p><p>In both cases the figure has bashed against the bubble causing it to crack. First moc the figure head has cracked the top of the bubble and the second moc the bubble is severely cracked at the btm. and to the face of the bubble. They made a reasonable attempt to package them and did use a star case, however no protection was provided around the bubble. This has all been accepted by them and they are putting it down to a "freak accident". Whilst i appreciate this can happen i am very disappointed that there packaging was not better.</p><p></p><p>After some back and forth they have offered a partial refund, unfortunately it's not at a level i would accept. They have also refused a full refund.</p><p></p><p>Not really sure where i go from here. I could fight it legally and try to recover payment but expect this will just get me more frustrated and result in a similar inadequate partial refund and no refund option. Has anyone else had a similar experience with an auction house for items damaged in transit ? Should i just accept it and move on or is it worth a fight ?</p></blockquote><p></p>
[QUOTE="Rich200, post: 520423, member: 7351"] Having a bad experience with this auction house myself. Purchased two mocs in their last auction which were damaged in the post. In both cases the figure has bashed against the bubble causing it to crack. First moc the figure head has cracked the top of the bubble and the second moc the bubble is severely cracked at the btm. and to the face of the bubble. They made a reasonable attempt to package them and did use a star case, however no protection was provided around the bubble. This has all been accepted by them and they are putting it down to a "freak accident". Whilst i appreciate this can happen i am very disappointed that there packaging was not better. After some back and forth they have offered a partial refund, unfortunately it's not at a level i would accept. They have also refused a full refund. Not really sure where i go from here. I could fight it legally and try to recover payment but expect this will just get me more frustrated and result in a similar inadequate partial refund and no refund option. Has anyone else had a similar experience with an auction house for items damaged in transit ? Should i just accept it and move on or is it worth a fight ? [/QUOTE]
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