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Vintage Star Wars Collecting
Vintage Collecting Chat
How I lost my parcel
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<blockquote data-quote="Snaketibe" data-source="post: 467113" data-attributes="member: 7379"><p>I echo the above sentiments. Years ago I received appalling customer service from Play.com, and was getting nowhere going through the standard channels. One quick Googling of the CEO's email address and one email explaining what had happened later, and I was receiving personal phone calls from Play.com management, received my missing item and got my money back, so it's definitely worth a try. As already stated, keep your contact strictly factual. Yours is such an open and shut case of poor service that you don't need to shout, swear and rant (not that I imagine you would, however tempting it might be!). Just tell him what's happened and let the facts speak for themselves. Best of luck!</p></blockquote><p></p>
[QUOTE="Snaketibe, post: 467113, member: 7379"] I echo the above sentiments. Years ago I received appalling customer service from Play.com, and was getting nowhere going through the standard channels. One quick Googling of the CEO's email address and one email explaining what had happened later, and I was receiving personal phone calls from Play.com management, received my missing item and got my money back, so it's definitely worth a try. As already stated, keep your contact strictly factual. Yours is such an open and shut case of poor service that you don't need to shout, swear and rant (not that I imagine you would, however tempting it might be!). Just tell him what's happened and let the facts speak for themselves. Best of luck! [/QUOTE]
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Vintage Star Wars Collecting
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How I lost my parcel
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