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<blockquote data-quote="monkey_roo" data-source="post: 519031" data-attributes="member: 2414"><p>I'm sure they will eventually get back to me and either refund or ship the figure i actually paid for. That said, i have almost zero tolerance in this day and age for businesses that have websites crashing etc. Triple Force Friday was known about for months, simple burst capacity takes minutes to sort out and any cost is more than covered by your continued uptime and sales - it is a very poor business that doesn't deal with that and then to simply writing on your customer contact section, 'Don't email us we're busy..." that is beyond unacceptable, it ain't 1999, if you run an online business 24/7 is the minimum requirement. (sorry, i spent years working in e-commerce so this gets me going a bit <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite1" alt=":)" title="Smile :)" loading="lazy" data-shortname=":)" /> - point of principle more than anything else)</p><p></p><p>Odeon had the same issue a few years back when Force Awakens tickets came on sale and Lego used to suffer when they ran major campaigns - both got slammed for it, so it isn't just small guys who get it wrong, just no excuses.</p><p></p><p>Anyway, i do love seeing all the 'Old - Modern' figures. Keep em coming.... i have two more coming in from the US that will finish the Phantom run and one more tin that get's me 9 of the 10 30th tins - so one to get after that.</p></blockquote><p></p>
[QUOTE="monkey_roo, post: 519031, member: 2414"] I'm sure they will eventually get back to me and either refund or ship the figure i actually paid for. That said, i have almost zero tolerance in this day and age for businesses that have websites crashing etc. Triple Force Friday was known about for months, simple burst capacity takes minutes to sort out and any cost is more than covered by your continued uptime and sales - it is a very poor business that doesn't deal with that and then to simply writing on your customer contact section, 'Don't email us we're busy..." that is beyond unacceptable, it ain't 1999, if you run an online business 24/7 is the minimum requirement. (sorry, i spent years working in e-commerce so this gets me going a bit :) - point of principle more than anything else) Odeon had the same issue a few years back when Force Awakens tickets came on sale and Lego used to suffer when they ran major campaigns - both got slammed for it, so it isn't just small guys who get it wrong, just no excuses. Anyway, i do love seeing all the 'Old - Modern' figures. Keep em coming.... i have two more coming in from the US that will finish the Phantom run and one more tin that get's me 9 of the 10 30th tins - so one to get after that. [/QUOTE]
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